Here’s some questions and answers. If an answer to your question isn’t here – please contact us and let us know so we can add.

Question: What is the validity of my Timezone Powercard?

Answer: Timezone Powercards will expire if it is not used for 12 months without any top up / game transactions . However, if you use your card regularly it will last another 12 months from the last date of use.


Question: What are free game credits?

Answer: Free game credits are an additional bonus added to your card when you load up in store from our promotions. The free game credits cannot be considered as accumulative spend as it is not from genuine spending.


Question: Can my Timezone Powercard be used at all Timezone Singapore outlets?

Answer: Yes, your Timezone card can be used at all Timezone Singapore outlets.


Question: Where are the Timezone Singapore outlets?

Answer: Locate your nearest store here


Question: What are e-tickets?

Answer: e-Tickets are earned through playing fun-skilled redemption games at our stores and you can accumulated your e-Tickets into your powercard. Use the e-tickets to trade for attractive prizes from our redemption counter. You check find out the number of eTickets you have accumulated from one of our check balance Kiosk in our outlet or seek our staff assistance.


Question: How and why should I register my Timezone Powercard?


Why ?

  • Peace of mind – Prevent and minimize loss of game credits if you lose your Timezone card.
  • Be Part of the FUN – Be the first to know the latest games in town and keep up to date with our latest promotions.
  • Be Spoilt – Receive exclusive member’s offer

How ?
You can register your Timezone Powercard easily online here. Alternatively you can or register in-store via the ipad at our counters


Question: If I lose my Powercard, is it possible to retrieve the game credits and e-Tickets on my card?

Answer: That is only possible when you have registered your Powercard. There is a possibility that we can locate your card data and protect / minimize the loss of game credits and e-tickets stored in the card provided no one picks it up and used it before the lost card is reported. Once we locate your card data, we can have the card temporary blocked and issue a new card with the retrieved game credits and e-tickets credited back to your new card. A fee ( $5 ) will be charged for a replacement card.


Question: How do I check my game credits balance?

Answer: You can check your game credits balance either online or from our check balance kiosks in our store. Also our team in-store at the counter can check for you